Frequently asked questions

If you cannot find what you are looking for, please call us 031-708 82 00 or email to [email protected]


Your stay

When can I check into the hotel?

When do I have to check out of the hotel?

How old do I have to be to stay at the hotel?

Can pets stay at the hotel?

Can I smoke at the hotel?

What is the maximum room occupancy?

Child policy?

Is spa entrance included?

Do I have to pre-book my time at the spa?

Can I access the spa after check-out time?

I suffer from allergies and need allergy-friendly room. Can you help with this?

Your booking

What parking options are available?

I haven’t received a booking confirmation. What should I do?

How can I amend/cancel/check my booking?

Can I make a booking via the website without entering my credit card details?

How can I book a room using a gift card?



When is breakfast served?

I have to leave the hotel before breakfast opens, is it possible to get something before I go?

Do you offer breakfast options for persons suffering from allergy?



I think I’ve left something behind, who should I contact?

Is there a pool at the hotel?

How can I join the loyal guest programme Club Gothia Towers?

Is there Wi-Fi at the hotel?