Vanliga frågor

Hittar du inte det du söker, ring oss gärna på 031-708 82 00 eller maila room@upperhouse.se

FAQ

Your stay

When can I check into the hotel?

When must I check out of the hotel?

How old do I have to be to stay at the hotel?

Can pets stay at the hotel?

Can I smoke at the hotel?

What is the maximum room occupancy?

Is spa entrance included?

Do I have to pre-book my time at the spa?

Can I access the spa after check-out time?

I suffer from allergies and need an allergy-friendly room. Can you help with this?

Your booking

What parking options are available?

I haven’t received a booking confirmation. What should I do?

How can I amend/cancel/check my booking?

Can I make a booking via the website without entering my credit card details?

How can I book a room using a gift card?

 

Breakfast

When is breakfast served?

I have to leave the hotel before breakfast opens, is it possible to get something before I go?

Do you offer breakfast options for allergy sufferers?

 

Other

I think I’ve left something behind, who should I contact?

Is there a pool at the hotel?

How can I join the loyal guest programme Club Gothia Towers?

Is there Wi-Fi at the hotel?