Check-in is from 15.00. If you arrive earlier, you can store your luggage in the hotel’s luggage room until your room is ready.
Please bring a valid form of national ID or your passport to show the reception staff on check-in.

The room is yours until 11:00 AM on your day of departure.

You must be at least 18 years old to check in at Upper House.
The age limit to book our suites are 25 years.

Children and adolescents under the age of 18 are welcomed accompanied by an adult. Please note that Upper House don't have any family rooms or extra beds / cots for the rooms. A child under the age of 6 can share a bed with a parent.
Are you eg a family with two adults and two children (over 6 years) you need to book two double rooms.

No, not at Upper House.
At hotel Gothia Towers we have a few rooms in which dogs can stay. To book one of these rooms, please call or e-mail the hotel reservation team directly at: [email protected].

Upper House and Gothia Towers are smoke-free hotels and as such, smoking indoors is absolutely forbidden. E-cigaretts are also forbidden.

Our rooms/suites are for two persons. One child up to 6 years of age, can share a bed with a parents.

Children and adolescents under the age of 18 are welcomed accompanied by a legal guardian. Please note that Upper House don't have any family rooms or extra beds / cots for the rooms. A child under the age of 6 can share a bed with a parent.
Are you eg a family with two adults and two children (over 6 years) you need to book two double rooms.

Our Spa Experience and entrance to the spa is included if the spa is not fully booked at the time. Please contact us beforehand to check availability and to book.

We recommend that you pre-book the Spa ritual. Spa entrance can be booked if the spa is not full at the time, please contact the reception desk when you arrive.

You have access to the spa from 15.00 on arriving day to 11.00 on departure day.

Yes, we have a few rooms that may be suitable. These rooms need to be booked over the phone, so please call, +46 (0)31–750 88 10.

As a hotel guest you are always guaranteed valet parking for SEK 445 per day and car. You can also park in the nearby Focus car park. Spaces can be booked (subject to availability) for SEK 225 per day and car. Find out more about our various parking options here >

Contact the hotel on telephone +46 (0)31-750 88 10 or email [email protected], and we will send you a manual confirmation. If you do not have a booking confirmation when you arrive, you can check in using your name.

– If you have booked directly with us and have your booking reference number to hand, you can view your details here >>
– If you have booked over the phone and do not have a booking confirmation, you will need to contact us on telephone +46 (0)31-708 82 00 or email [email protected]
If you have booked a room here through an online travel site/agent (e.g. booking.com or hotels.com), you will need to contact the site/agent.

All bookings made via the website must be guaranteed with a valid credit card number. You will then pay at the hotel, unless otherwise stated.

If you have a gift card or a voucher, you can book direct by telephone or e-mail.

Breakfast is served: Monday-Friday 07:00-10:00 and weekends 07:30-11:30
If you prefer a traditional breakfast buffet instead, let us know when checking in and we’ll book you a place at Imagine, at the top of Tower 3, where a traditional breakfast is served.

Absolutely. We serve a simpler Express breakfast outside Gothia Towers breakfast restaurant in Tower 1, level 2 from 04.30 to 07.00.

Yes, we have a wide range of breakfast options, including gluten-free and lactose-free alternatives.

Call us:
Monday – Friday and Sunday 10.00-15.00 on telephone number: +46 (0)31-750 88 76.
If you require assistance at other times, please e-mail: [email protected]

Yes, Upper House Spa has several pools which includes a protruding pool with fantastic views over Gothenburg.
Our Spa Experience ritual and entrance to the spa is included if the spa is not fully booked at the time. Please contact us beforehand to check availability and to book.

Yes, absolutely. We offer free Wi-Fi throughout our premises.